Dear Valued Clients of Pro-align,
It has now been for over 5 years that I have been running Pro-align pilates and I am still as passionate as ever about helping you move well and providing a good service. I do hope you are still enjoying the classes and seeing the benefit of functional movement and core training.
Running a business remotely without a central clinic has its challenges. One of which is the payment of term fees and assessments. Unfortunately I have found that over the years it has often been difficult to get all class payments in on time, which means I end up chasing payments long after the term has finished. Sometimes this is due to the booking system, human error or miscommunication, and it can often result in my having to absorb some of the costs myself or even clients missing out on a class space.
To ensure this occurs less frequently in the future I am reluctantly introducing a late payment fee. All term fees for the current term will need to be settled in full by the end of Week 3. Once this deadline is exceeded, all late payments will incur a fee of 10% on top of term fees. This new policy will be in place from the start of Term 2, 2016 (April 25th).
NB: Cancellations within 24hrs of a initial assessment or private session are billed at $50.
Any casual class invoices will need to be settled prior to the new term starting. Please be aware this leaves only a small window of 2 weeks. We will of course send out several reminders before this date, as I would rather you paid on time than incur a fee. Reasons that are deemed extenuating circumstances will be exempt if contact has been made in advance.
I am always willing to talk about payments with you. For example, if you’re finding it hard to pay and we need to set up a payment plan. Please feel free to contact me via the site or by email.
If you have any questions, please don’t hesitate to email or call. I will respond in office hours on Tuesday and Friday afternoons.
Thank you all for your understanding and see you all soon in class!
Sally and the Pro-align Team xx